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IT Helpdesk Intern at Venafi
Salt Lake City, UT, US

 The Opportunity  

Venafi is a rapidly growing cyber security organization, and the leader in managing, securing and protecting Machine Identities, the cryptographic keys and digital certificates that every organization depends on to improve security, increase operational efficiency and achieve better compliance. Due to our fast growth, Venafi is looking for a highly motivated IT Helpdesk Intern to provide multiple channels of technical assistance to help ensure Venafi employees can stay productive with working hardware and software.
 

Job Responsibilities:             

  • Serve as Technical Support for Venafi team members
  • Work closely with team members and Venafi technical teams to deliver excellent service. In most cases this means FAST and ACCURATE help.
  • Communicate proactively customer problems and record all customer interactions in our CRM system.
  • Prepare laptops and other hardware and software for onboarding new team members
  • Establish and maintain effective working relationships with team members
  • Document and provide solutions in help knowledge base

Required Skills & Knowledge:           

  • Understanding of basic networking and operating systems
  • Experience troubleshooting and debugging hardware and software
  • Excellent presentation, verbal and written communications skills

Preferred Experience:               

  • Experience using software security products
  • Experience interacting and support end users
  • Understanding of IAM fundamentals and troubleshooting methods
  • 2 years of computer security, networking, computer hardware support or systems management industry experience
  • A+ or Security+ certifications

 

About Venafi  

Venafi is the cybersecurity market leader in machine identity protection, securing machine-to-machine connections and communications. Venafi protects machine identity types by orchestrating cryptographic keys and digital certificates for SSL/TLS, IoT, mobile and SSH. Venafi provides global visibility of machine identities and the risks associated with them for the extended enterprise—on premises, mobile, virtual, cloud and IoT — at machine speed and scale. 
 
Venafi puts this intelligence into action with automated remediation that reduces the security and availability risks connected with weak or compromised machine identities while safeguarding the flow of information to trusted machines and preventing communication with machines that are not trusted. Internally, we have an exceptional culture built around our core values comprised of honesty, transparency, leading by example, awareness, risk taking, and team before self.