Startup Careers

Be a part of our family by contributing to our portfolio companies’ innovation and success. Browse open positions below with Intel Capital portfolio companies.

Technical Support Specialist at ElaCarte
Addison, TX, US
Presto is looking for a Technical Support Specialist to join our team. You will be responsible for providing excellent customer service and resolve all technical issues.
 
As a Technical Support Specialist, you should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to achieve specific goals that are essential to perform well in this position.
 
Ultimately, you should be able to ensure high quality technical support and increase client satisfaction.
 
Shift : 3:30 PM - 12:00 AM - Wednesday through Sunday (Monday & Tuesday OFF)

Responsibilities

      • Work with customers over the phone and email to provide quick solutions to issues
      • Follow up and resolve problems through diligent research, reproduction, and troubleshooting-Escalate issues to second level support as necessary
      • Monitor usage, error alerts, and handle issues within SLAs
      • Document all technical inquiries in ticketing system
      • Recommend content for knowledge base articles
 

Requirements:

    • Work flexible schedules, which may include evenings, weekends, and holidays.
    • 2+ years of previous technical support experience-2+ years experience in networking (wifi, router configs, firewalls, etc)
    • Strong problem solving and non-linear troubleshooting skills.
    • Exceptional verbal and written communication skills.
    • Positive, customer-focused, service-oriented personality.
    • Proven ability to successfully de-escalate angry or frustrated customers

Bonus

    • Bachelor's degree in Information Technology or related technical degree
    • Experience with point-of-sale systems
    • Restaurant operations experience