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Project Manager, Professional Services at Sprinklr
New York City, NY, US

Who We Are

Sprinklr is 1,500 employees strong, valued at $1.8 billion, and positioned at the forefront of the customer experience management industry. At a time when consumers are connected and empowered like never before, Sprinklr is helping the world’s largest brands provide amazing experiences at every turn.

Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together – across marketing, advertising, research, commerce, and customer care – to manage customer experience at scale.

Sprinklr works with more than 1,000 of the most recognized brands around the world, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, and more than 50% of the Fortune 50.


Meet our Professional Services Team!

Sprinklr’s market-leading professional services team helps our clients maximize the return on their Sprinklr investment. We apply the right mix of advisory and hands-on support across people and process optimization to make sure that our clients are successful in their digital transformation journey.

What You'll Do

The Project Manager will be responsible for the successful deployment of the Sprinklr solution by driving client implementations and being involved in the development of several key project deliverables (e.g. staffing plan, project timelines, issue logs, etc.). The Project Manager is accountable for the successful implementation of the Sprinklr solution, measured in customer satisfaction, customer value attainment, deployment speed, and deployment effort accuracy.

 What Are Your Responsibilities 

 Acts as escalation point for project escalations and provides expertise on ensuring delivery quality for Sprinklr project deliverables.

  • Ensure project teams are following best practices and adhering to Sprinklr processes and policies.
  • Monitor and drive adherence to practice policies and metrics including forecasting accuracy and timeline milestones.
  • Manage and control project scope, timeline, budget, risks & issues, and change control processes across multiple projects simultaneously
  • Investigate root causes to client and project issues and propose effective solutions
  • Develop, build, and maintain long, durable and trusted relationships with clients and internal stakeholders
  • Recommend options or solutions that meet a client’s needs and desired functionality
  • Ensure the client takes advantage of Sprinklr best practices
  • Identify opportunities to position other Sprinklr service offerings and solutions
  • Ensure the client can serve as a reference upon completing their implementation
  • Manage the delivery of high volume, concurrent, short duration projects
  • Articulate and frame business problems and solutions as appropriate for all audiences
  • Provide guidance and mentoring to those Professional Service resources working on their implementations
  • Participate and lead internal initiatives as requested
  • Participate in the sales cycle when requested to gather requirements, formulate delivery approach and develop a proposal/SOW
  • Present onsite in customer meetings and in Sprinklr internal meetings
  • Be a liaison for professional services when interacting with other Sprinklr teams

 

Who You Are & What Makes You Qualified

  • Minimum 5 years relevant consulting or industry experience in software implementation, digital,e-commercee, user experience
  • Minimum 3 years of managing technology engagements
  • Experience managing long term, high budget projects in IT, Saas, or Software environment
  • Ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations, and run team meetings
  • Ability to motivate and focus resources where there is no direct reporting relationship
  • Strong oral and written communication skills, including presentation skills
  • Ability to solve problems with keen instincts and organizational experience
  • Strong knowledge of software development life cycles, web technologies, web development processes
  • Ability to travel up to 30% on an annual basis

 

You know You're Successful if.

  • Able to adapt and operate effectively in ambiguous or rapidly changing environments
  • Ability to work both independently and as part of a team
  • Proven mentoring, supervisory, and team-building skills
  • Approach work with creativity, self-confidence, and flexibility

Sprinklr has spent the last eight years building software for an “un-enterprise” world and we’re bringing the very best talent together to take us to the next level.