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Technical Writer at BrightEdge
Cleveland, OH, US
The BrightEdge mission is to empower our customers to be successful. As the industry pioneer behind Content Performance Marketing, BrightEdge has redefined SEO by developing an award-winning platform that precisely measures and optimizes content. Our cloud-based platform is powered by big data analysis that allows our customers to plan, optimize, and measure their content performance. BrightEdge is the leading international provider of SEO Enterprise solutions due to its dynamic and results oriented culture.
 
As BrightEdge’s Technical Writer, you will report into R&D and collaborate with Product, Support, UX, Integrations and Marketing teams. You will be responsible for delivering high-quality, creative documentation for our platform users. Through the aid of user research and subject matter experts, you will translate technical content into clear, concise, and structured documentation. You will play a key role in the successful deployment of our infrastructure. 

Core Responsibilities

    • Create and maintain internal & external content for the BE platform
    • Develop, organize, and maintain the help center
    • Drive planning of templates, product documentation, program guides and API User Guides
    • Deploy creative methods of technical information through various mediums
    • Work closely with Product Managers, Developers, Support, Integrations and Marketing to enhance the quality, navigation and accuracy of content
    • Attend product meetings to assess documentation needs

What it Takes to Be Successful

    • 5+ years’ experience in content management and/or technical documentation
    • BA/BS degree in English, Technical Writing, or Computer Science
    • Ability to communicate effectively across different teams
    • Knowledge of HTML/CSS, JSON, APIs
    • Ability to write for technical and non-technical audiences
    • Familiarity with Agile development
    • Experience creating videos (Camtasia) 
    • Experience with SEO, LMS (Litmos), MySQL, and Python are a plus
    • Experience with Zendesk, Photoshop, and Illustrator are a plus

Benefits & Perks

    • Competitive salary with stock options
    • One week certification and training program in Silicon Valley
    • Medical PPO or HMO, Dental, and Vision Insurance
    • 401K and Financial Planning
    • Great vacation policy
    • Transportation reimbursement for qualifying employees
    • Team networking and social events
    • Friday Lunches
    • Access to annual BrightEdge lead content marketing conference
    • Stocked Kitchens
 
 
About BrightEdge
 
BrightEdge Technologies, Inc. (www.BrightEdge.com) is privately held and the leader in cloud-based SEO and Content Performance Marketing solutions for over 1200 enterprise, corporate, and agency customers and 9000 brands. The BrightEdge platform boosts their marketing performance by streamlining, automating, and integrating search optimization, social marketing, and content performance management capabilities for its customers. Advanced BrightEdge technology delivers visibility, executable recommendations, competitive insights, and dynamic performance metrics. With the largest technology, sales, and customer success teams in our industry, we help customers innovate and execute to achieve superior marketing performance.