Startup Careers

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IT Support Analyst at Rubikloud
Toronto, Ontario, CA

What We Are Building:

At Rubikloud, we are on a mission to bring “Intelligent Decision Automation” to the world’s largest enterprise retailers. Our platform unifies the latest in distributed systems, artificial intelligence, cloud architecture and some of the brightest minds to fulfill our mission. Over the past three years, we have been able to connect with over 150,000 retail point of sales location in 10 countries and create a database of over $100 billion in first party retail transactional data. And the numbers are only growing!

 

Who We Are Looking For:

As our IT Support Analyst, you will provide system-level support of multi-user computer (operating) systems, hardware and software tools, including installation, configuration, maintenance and support of these systems. Other duties include tracking problems until a solution is identified and implemented to the user's satisfaction. Problems could include hardware issues, software issues, printers, network connectivity, communications devices and other peripherals. Responsible for the day-to-day administration and support of the company’s laptop and desktop personal computers and peripherals.

 

What You Will Be Doing:

  • Administer the set-up and deployment of laptops and cell phones, related hardware peripherals and software installation.
  • Provide problem diagnosis and resolution for a variety of hardware and software related issues. Escalate support issues as appropriate, including opening and monitoring help desk tickets.
  • Perform printer maintenance and troubleshooting.
  • Troubleshoot remote access issues, both software and hardware.
  • Maintain physical inventory of hardware and software.
  • Issue and monitor security badges.
  • Troubleshoot network connectivity issues. Patch workstations to switches and routers.
  • Keep abreast of new technology and develop such skills as are required to remain effective in this role.

REQUIREMENTS

Who You Are:

  • Strong knowledge of Windows, Mac and Linux operating systems
  • Good understanding of network connectivity (switches, routers, access points)
  • Sound technical capability including the ability to troubleshoot hardware and software problems
  • Expertise in Microsoft Office, G-Suites, Saas apps, Okta, Airwatch, Anti-virus management
  • Excellent analytical and problem-solving skills
  • Strong prioritization and organizational skills
  • Must be self-sufficient and able to work independently on various projects
  • Good interpersonal skills
  • 1-2 years experience in a technical support role
  • College diploma in Networking/System Administrator or higher
  • Certifications in A+, Network+, Security+, MCP/MSCA/MCSE, CCNA a plus
  • Knowledge in cloud systems (i.e. AWS, Azure and Google Cloud) is a plus

BENEFITS

Who We Are:

We are a group of intellectually curious people who are passionate about making a big splash in the world of retail. We offer competitive compensation including equity options - we want all the members of Rubikrew to own part of the Company. You will have a full health benefits package including extended health care, dental, vision etc. Lunch is catered Monday to Thursday so you won’t have to worry about packing a lunch! Healthy snacks and drinks are also provided to keep you energized. We want our employees to feel like they’re always developing personally and professionally so we offer a a personal development budget that you are free to use for knowledge expansion or as a fitness allowance.

Thank you to all who apply. We are only contacting applicants who are moving on to the next stage of the process. If you don’t hear from us, please check back for any future opportunities!

Rubikloud welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process