Startup Careers

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Technical Account Manager at Moovit
Ness Ziona, IL

Moovit is the world's largest urban mobility data and analytics company and the #1 transit app with over 300 million users. Having built the world’s leading consumer business in urban mobility growing at over 1 million users per day, Moovit launched its suite of Mobility as a Service (MaaS) products earlier this year to license to governments, municipalities and transit authorities to help them improve urban mobility and increase riders’ satisfaction around the world.

We are looking for a qualified Technical Account Manager to oversee and address our customers’ technical needs. You will provide accurate technical service after the point of sale, ensuring customer satisfaction.

As a Technical Account Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.

Ultimately, you should be able to provide technical, product and business knowledge to support sales process and strengthen customer relationships.

 

Responsibilities

  • Managing deployment of complex SaaS solution
  • Address all product-related queries on time
  • Train customers to use products effectively
  • Provide developers with customers’ feedback to help identify potential new features or products
  • Report on product performance
  • Identify solutions to reduce support costs
  • Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
  • Liaise with the sales department to win new business and increase sales
  • Establish best practices

Requirements

  • 3 years’ experience as a technical account manager
  • Proven work experience as a Technical account manager
  • Solid technical background with hands-on experience in digital technologies
  • Familiarity with software and front-end development
  • An ability to gasp customers’ needs and suggest timely solutions
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • BSc degree in Computer Science or relevant field
  • Willing to travel 50% of the time