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Senior Technical Support Engineer at Avaamo
Bangalore, IN

 

Senior Technical Support Engineer is responsible for executing the Technical Support strategy and tactics that will improve the customer experience and build emotional loyalty.

Requirements:
  • BE/B Tech/BS or MS in Computer Science or a related subject.
  • At least 5 years of professional Technical Support experience.
  • Experience in working with Support systems
  • Excellent written and spoken English.
  • Understanding of Software Development Cycle/Release Management 

Responsibilities:
  •  Passion for building and delivering great software with strong sense of ownership and pride in work.
  • Build core support infrastructure.
  • Closely work with the team to resolve any customer issues through diligent 
  • research, reproduction, and troubleshooting.
  • Work with the engineering team on escalations, critical internal and external issues.
  • Keep customers well informed about the status of their cases/incident.
  • Prioritize and manage several open issues at one time
  • Document technical knowledge in the form of notes and manuals.