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Solutions Architect at Mighty AI
Seattle, WA, US

These are exciting times at Mighty AI. We’ve got a stellar product, an engaged community, and happy customers — and now we’re leveling up. We’re seeking an experienced, enthusiastic Solutions Architect to help us delight our existing customers, onboard new customers, and grow their accounts. You’ll be working with some of the world’s most advanced software companies – including leading platforms, social networks, media companies and innovative startups. You’ll be at the cutting edge of machine learning and artificial intelligence, providing them with the world’s leading Training Data as a Service™.  And you’ll be working with a fun, ambitious group of people who will help you grow, achieve and deliver.

Mighty AI is a shooting star of a company, with a super-talented-but-laid back team. We’re biased, but we think it’s a pretty dang great place to work. Join us?

 

 

Objectives

 

-  Ensure we deliver industry-leading service to our existing customers, providing them with customized implementations of our growing platform.

 

-  Act as customer point of contact from onboarding through delivery – leveraging great proactive communication.

 

-  Distill customer requirements into workflows and task designs on the Mighty AI platform  that insure the client goals are met and our Community is leveraged appropriately, while keeping in mind ROI for Mighty AI.

 

-  Delight your accounts by always delivering on-time, and with flawless quality. Act as player, coach with your internal teammates to break down and lead the work required to successfully deliver projects for our customers.

 

 

Duties + Responsibilities

 

-  Negotiate, understand, publish and ensure execution against all of your customers’ deliverables, ensuring we hit deadlines and quality requirements.

 

-  Understand our technology, and operate our administrative tools to onboard, integrate and deliver for new and existing pilots & customers.

 

-  Work alongside customers to ease their onboarding.

 

-  Work closely with your customers to anticipate their needs, and ensure we meet and exceed them.

 

-  Provide market insights based on your interactions with customers, industry leaders, conferences and your research.

 

-  Distill, document and evangelize improvements to our platform; and support b2b marketing.

 

-  Set career goals, and grow professionally.

 

-  Leverage your PM skills and work cross functionally to drive the successful delivery of all customer projects.

 

 

Qualifications

 

- Experienced: 5-8 years as a Solutions Architect or related role. You’ve worked on complex projects for Fortune 500 companies and startups.

- Domain: experience with analytics, data, predictive modeling and / or machine learning / artificial intelligence preferred (but not necessarily required).

-  Performer: you are driven by goals, and you drive for results to meet and exceed those goals.

- Customer driven: demonstrated passion and ability to delight customers, work through challenges, and create allies at all levels in customers

-  Communicator: you listen, document and speak well with customers and people in your company, including across sales, marketing, product, data science, engineering and operations

-  Product love: you are a passionate evangelist for technology you believe in, and understand that it constantly needs improvement.

-  Bachelor’s degree

- Technical chops:  you have the ability to write some scripts and/or manipulate data.  Ideal candidate will have Json, SQL, Python or something similar.