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Consultant, Managed Services, Advertising at Sprinklr
Singapore City, SG

Sprinklr is 1,500 employees strong, valued at $1.8 billion, and positioned at the forefront of the customer experience management industry. At a time when consumers are connected and empowered like never before, Sprinklr is helping the world’s largest brands provide amazing experiences at every turn.

Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together – across marketing, advertising, research, commerce, and customer care – to manage customer experience at scale.

Consultant – Managed Services, Advertising

The Advertising team is the key touchpoint between Sprinklr and our advertising customers. We ensure that every stakeholder maximizes their usage of the platform, and understands how Sprinklr can help them achieve their strategic objectives with regards to the advertising cloud. Our main goal is to deliver hands-on client support to ensure customer satisfaction that leads to platform adoption and account growth.

Our KPIs are primarily focused on relationship health, platform adoption, and revenue retention & growth. We never lose a customer, and constantly demonstrate value.

What Are Your Responsibilities

Discover and realize ongoing success criteria for Sprinklr clients with the following:

  • Manage and optimize configuration of onboarded sprinklr clients, to ensure their continued success with the sprinklr platform
  • Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled
  • Maintain platform relevancy according to changes business needs
  • Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality
  • Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements
  • Ensure that every client derives the most value possible from the Sprinklr platform
  • Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts
  • Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration

 

Who You Are & What Makes You Qualified

  • 2-4 years of experience in enterprise software deployment management and/or implementation, or digital and social account management at a brand or agency.
  • Excellent written and verbal communication skills
  • Strong technical background with advanced computer skills
  • Ability to work independently and as a member of a team
  • Demonstrate experience and a passion for the social media technology universe
  • Extremely strong communication and presentation skills
  • Ability to work effectively under tight deadlines and juggle several assignments simultaneously
  • Fluency in social media platforms and direct experience in working with or for social media management software is preferred
  • Passion for solving client challenges and commitment to client delight
  • 4-year university degree