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Systems Engineer (UK) at SS8
United Kingdom

SS8, the network intelligence company, provides solutions to help customers quickly identify, track and investigate suspects and devices of interest. By targeting, capturing and reconstructing specific communication content and generating, storing and analyzing months, and even years, of high-definition communication records extracted from network packets, SS8 customers gain unprecedented intelligence for investigating what matter most. SS8 is trusted by six of the largest intelligence agencies, eight of the 14 largest communications providers and five of the largest systems integrators.

This position is physically located in Farnborough, UK.    The job will be partly home office based with significant and regular attendance in our office in Farnborough.

Job Description

The System Engineer provides a field based revenue generating resource for the installation, maintenance, refurbishment and service support for SS8’s portfolio of products.

  • Execute field installation project plan for SS8 products in carrier networks.
  • Assist customers with upgrades of hardware and software
  • Help customers with equipment configuration
  • Assistance in scripting automation
  • Provide training on product operation, one-on-one or in small groups
  • Local office “quality time” for new product familiarization and technology study
  • Provide ongoing support services including call out when necessary.
  • Work closely with SS8 sales teams and product management to expand SS8’s customer base, evaluate, design, propose, and deliver world class solutions to potential and existing customers.

Position Specific Competencies/Skills Required:

  • Strong knowledge of TCP/IP at packet level.
  • Strong knowledge in UNIX and Linux.
  • Experience in Shell script, Python, Perl, Tcl/Tk/Expect 
  • Knowledge of RADIUS, DHCP, POP3, SMTP, and IMAP.
  • Knowledge of networking essentials is required. (LAN/WAN, VPN, SSL, Firewalls, Switch/Router).
  • Experience of VoIP, SIP and IP Multimedia Subsystem (IMS) is a plus.
  • Must have strong network troubleshooting skills at packet level, familiar with packet capture tools
  • Excellent customer service, verbal and written communication skills required.
  • Experience with carrier grade voice/data products in TDM is a plus

Experience and Education Requirements

  • BA/BSc (or equivalent) in technology related field desired
  • 3+ years’ experience in telecom
  • Must be able to travel (including driver’s license)
  • Must have (or be capable of acquiring) UK Security Clearance

 Extensive on the job training will be provided.