Startup Careers

Be a part of our family by contributing to our portfolio companies’ innovation and success. Browse open positions below with Intel Capital portfolio companies.

Technical Support Engineer (Milan - Italy) at Cloudian
Milan, IT

Cloudian Inc. is a Silicon Valley based storage platform provider, with additional offices in China, Japan, and Europe, focused on delivering enterprise grade public, private, and hybrid cloud storage solutions. Organizations of all sizes rely on Cloudian HyperStore to deliver secure and total control over their data while dramatically reducing IT overhead and TCO. Founded in 2011, Cloudian has developed Cloudian HyperStore®, a fully S3-compatible software-defined object storage platform that enables service providers and enterprises to build reliable, affordable and scalable hybrid cloud storage. The HyperStore software technology uniquely balances capacity with performance, giving users the power to set both replication and erasure coding data protection schemes within the same cluster. Powerful features such as: limitless scalability, total S3 API compatibility, QoS controls, and auto-tiering capabilities provide the enterprise with total control while ensuring data can move seamlessly between private and public clouds, making Cloudian HyperStore the cloud storage platform of choice for the enterprise. Cloudian actively partners with leading cloud computing environments including Amazon Web Services, Citrix Cloud Platform, Apache CloudStack, OpenStack and the vast ecosystem of S3 compatible tools and applications.

This is a terrific opportunity to get in on the ground floor of an exciting technology startup in a hot market segment. We use technologies like NoSQL databases and techniques (e.g., Cassandra, Redis), advanced Java, Linux performance hacking, and tools like Puppet, git, and Eclipse. 

If you are passionate about storage technologies, and have a passion for understanding and tuning distributed systems, this is a fantastic opportunity to be on the front line of this once in a generation technology shift in storage.

Technical Support Engineer
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You are Cloudian's customer interface for all technical matters, most
importantly, troubleshooting any problems with Cloudian software in
installation, operations and management.

Location: Italy (Milan)

Job Responsibilities and Tasks:
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- Troubleshooting, answering questions, technical discussion with
pre-sales and post-sales customers via e-mail/web/phone. Work with
Engineering team for defect reports, troubleshooting, and feature
requests.
- Become an expert on the Cloudian HyperStore storage system that is a
high-performance, distributed storage system deployed on Linux.
- Manage communications/expectations to customers at all level to maintain good relationships with contacts at customers and partners. Customers are cloud service providers (data centers and
ISPs), system integrator/reseller partners, and enterprise customers.
- Occasional off-hours and weekend work.
- Occasional travel to customer sites.

Required Knowledge, Skills, and Experience:
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- 3+ years of technical support experience with demonstrable skills in
troubleshooting technical issues with a complex software system. We
need more than just information passing between the customer and the
Engineering team.
- High degree of analytical and problem solving skills.
- Customer oriented attitude, strong customer facing skills.
- Proficiency with Linux and networking.
- Proficiency in scripting (bash, perl, python, or ruby).
- BS/BA degree or better
- Venture minded, excellent team player.
- Ability to work with minimum supervision.
- Language: (must) English, (preferred) German, Dutch, or Italian. 

Desired Knowledge, Skills, and Experience:
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- Java development skills
- Distributed systems, NoSQL DB, storage systems knowledge
- Experience on cloud environments (AWS, GCE, Azure) or platforms (OpenStack, CloudStack, etc.)
- DevOps/Automation (saltstack, ansible, terraform, AWS CloudFormation)