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Director, Sales Operations at Sprinklr
New York City, NY, US

Sprinklr is 1,500 employees strong, valued at $1.8 billion, and positioned at the forefront of the customer experience management industry. At a time when consumers are connected and empowered like never before, Sprinklr is helping the world’s largest brands provide amazing experiences at every turn.

Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together – across marketing, advertising, research, commerce, and customer care – to manage customer experience at scale.

Sprinklr works with more than 1,000 of the most recognized brands around the world, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, and more than 50% of the Fortune 50.

 

Title: Director, Sales Operations

Sprinklr is seeking a leader to manage Sprinklr’s Sales Operations business processes and operations.  For Sprinklr’s Sales & Pre-sales organizations, you will lead the operational planning, measurement and cadence to enable Sprinklr to scale over $1b+ in ARR.

  • In partnership with SVP of Sales, develop the annual operating plans for the sales territories
  • Plans will include key organizational design, operating drivers, target performance metrics and resource allocation.
  • Create scalable processes/workflows that are efficient and enable Sprinklr to scale to over $1b+ ARR.
  • Set Sprinklr’s global bookings and ARR forecast policy.
  • In partnership with Sales leadership, manage the roll-up of the global sales bookings and ARR forecast.
  • Manage the Global Deal Acceleration Desk.
  • Attract, hire and develop a team to scale with the Sales organization.
  • Drive key programs such as the Quarterly sales plays.
  • Ensure Sales teams meet budget expectations.
  • Set operating cadence and reporting with Sales leadership to ensure execution against plan.
  • Identify any material deviations from plan and work with Sales leadership to develop corrective action plans.
  • Act as key stakeholder in setting internal application (e.g. Salesforce) requirements

Skills and Experience:

  • Required 7+ years experience in business operations(preferably success, customer support or services operations)in the software industry
  • Excellent quantitative and analytical skills
  • Strong operational and financial modeling experience
  • Experience with key analytic applications (e.g., Excel, Google Sheets) and front office applications (e.g, Salesforce, Gainsight, NetSuite)
  • Preferred: Bachelor of Science in engineering or computer science
  • Preferred: MBA